By placing an order with Rustic Roots Apparel and paying the deposit you are approving the order invoice, artwork proof given, and the following Terms and Conditions:
PAYMENT
A deposit is required on all orders placed. The deposit is at least 50% of the total cost. The remaining balance must be paid in full before the order can be shipped or picked up by the customer. Payments can be made by Credit / Debit card, Paypal, Check, Money Order, or Cash. A $30 charge will be issued for returned checks.
ARTWORK
All artwork files must be 300dpi or vector format. All text must be converted to outlines. We will adjust artwork print size to what we thing looks best unless customer specifies specific print dimensions. Printing can only be as good as the artwork. Rustic Roots Apparel will not be responsible for poor quality printing due to poor artwork.
TURNAROUND
Average turnaround for most orders is 10 business days (Mon – Fri) plus shipping time. This turn around time is not guaranteed. Adding Tags, Foiling, or other custom print locations will extend the turn around time.
MUST HAVE DATES
Rustic Roots Apparel will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer will be responsible for any expedited shipping charges associated with the order.
SHIPPING
Rustic Roots Apparel is not responsible for any loss, damage or shipping delays caused by the delivery carrier.
PRINTABLE AREAS
Please note that not all shirts will be sewn exactly the same; these dimensions are to be used for reference as a “safe” zone to avoid printing on any seams or edges.
- Girls Small – 11” W x 18” H
- Girls Medium – 12” W x 19” H
- Girls Large – 12” W x 20” H
- Girls Extra Large – 12” W x 21” H
- Unisex Extra Small – 12” W x 20” H
- Unisex Small – 14” W x 20” H
- Unisex Medium – 15” W x 22” H
- Unisex Large – 17” W x 24” H
- Youth Small – 13” W x 13” H
- Youth Medium – 13” W x 16” H
- Youth Large – 14” W x 19” H
NOTE: Any print that goes over a seam can result in imperfections in the print.
PRINTING OVER SEAMS
Inconsistencies may occur in ink coverage and registration when printing over the seams, collar or any other edges. Large prints run the risk of printing over seams. Rustic Roots Apparel is not responsible for these inconsistencies.
ORDERS INCLUDING FOILING OR TAGS
All orders including foiling or tag printing must be given an additional 4 business to the turn around.
CANCELLED ORDERS
Orders may be cancelled up until the deposit is made. Once the deposit is made, no refunds will be issued.
GARMENT VARIANCES
Rustic Roots Apparel cannot guarantee variances in size/shades/construction of garments and merchandise.
PRICING
Rustic Roots Apparel has the right to change pricing without notice.
Example: John Doe contacts Rustic Roots Apparel for a quote on Monday . On Tuesday, Rustic Roots Apparel changes their pricing due to rising cotton prices. Later that day John Doe places an order, but the pricing on his invoice reflects the current pricing from Rustic Roots Apparel.
MISPRINTS
Rustic Roots Apparel will not be responsible for misprints up to 5% per design.
Polyester or Blended Items
Polyester items can be a struggle to print on depending on the brand or the way they were dyed. The reason polyester can be a struggle to print on is because of a reaction known as dye migration. Dye migration is basically just as it sounds; small dye particles moving from one place (fabric) to another (ink). This causes an unwanted change or tint in ink color. We combat this by using special Polyester inks and bleed blockers. We fight this issue, but once in a while there is a chance for some bleeding depending on the garment. Rustic Roots Apparel is not responsible for this issue.
TRADEMARKS & LICENSING
Rustic Roots Apparel is not liable for the use of Trademarked or Licensed Images, and customer assumes full responsibility for the use there of.
CLAIMS OR ERRORS
All claims must be submitted within 72 hours of date of delivery. Please email info@RusticRootsApparel.com to submit your claim. In the case of an error, 100% of items must be returned to Rustic Roots Apparel or the reprint will not be allowed.
Rustic Roots Apparel has the right to change prices and terms and conditions without notice.